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  • 32 Derb El Kebir, Ben Saleh, 40030 Marrakesh, Morocco

Terms & Conditions

Terms & Conditions

These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through the Riad Albatoul (hereinafter the riad or Riad Albatoul or we) website. We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before finalizing their booking as by making a booking via our website, You also accept and agree to all terms and conditions.


A reservation is deemed to have been made upon the riad’s acceptance of your reservation request. You may receive an acknowledgment of receipt by email after your reservation.
You are solely responsible for your choice of services and the suitability of those services for your need. We cannot be held responsible in this respect.
The Customer does not acquire the right to be provided with specific rooms.
The Parties to the contract are the riad and the Customer. If a third party placed the order on behalf of the Customer, then that party shall be liable vis­à­vis the riad for all obligations arising from the riad accommodation contract as joint and several debtor together with the Customer, insofar as the riad has a corresponding statement by the third party.
Rates published online are not valid for Group Bookings. A “Group Booking” is defined as a booking for 2 rooms/suites or more with the same or similar arrival and departure date.
In case of any reservation that has been identified as a Group Booking via riad-albatoul.com, the riad reserves the right to contact the client in connection with special conditions and rates relating to Group Bookings.
In case of any reservation that has been identified as a Group Booking via riad-albatoul.com, the riad reserves the right to refuse and cancel any such reservations if the client has not accepted the riad’s applicable special booking conditions and rates. Exceptions to this are Group Bookings which are reserved via an authorised and dedicated booking link
For complaints relating to riad reservation, please contact the relevant Riad Albatoul branded riad.
Any claims against the riad shall be time­barred according to the applicable laws and regulations.

II. Repudiation by Customer (Cancellation, Annulment)/Failure to Use Riad Services

Cancellation by the Customer of the contract concluded with the riad requires the riad’s written consent. If such is not given, then the price agreed in the contract must be paid even if the Customer does not avail himself of the contractual services. This shall not apply with the breach of obligation of the riad to take into account the rights, objects of legal protection and interests of the Customer, if holding to the contract is no longer reasonable or another statutory or contractual cancellation right exists.
To the extent the riad and Customer agreed in writing upon a date for a cost­free cancellation of the contract, the Customer may cancel the contract up to that date without incurring payment or damage compensation claims by the riad. The Customer’s right of cancellation shall expire if he does not exercise his cancellation right in writing vis­à­vis the riad by the agreed date.
Reservations with prepayment cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded.
If rooms are not used by the Customer, the riad must apply credit for the income from renting the rooms to other parties and also for saved expenses.
At its discretion, the riad may demand the contractually agreed compensation and to make a flat­rate deduction for saved expenses. In this case, the Customer shall pay a percentage, determined by the applicable laws or the riad’s internal regulations, of the contractually agreed rate for lodging with or without breakfast.
Guests departing before their booked check­out date will be charged for the remaining nights of the original reservation confirmation.

III. Riad Stay, Room Availability, Delivery and Return

In the application of the regulations in certain countries, Customers may be asked on arrival at the riad to fill out a police registration card. For this purpose, Customers will be asked to provide identification so that a check can be made to decide if they need to complete the registration.
Some of our riads have Internal Regulations for Customer and You accept to be bound by and undertake to respect these regulations.
Our riads offer WIFI access that allow you to connect to the internet. You undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorization of the copyright holder when this authorization is required. You agree to be bound by all the terms and conditions of our wifi provider.
Unless otherwise agreed in writing on the booking confirmation, You are entitled to check in at any time from 3:00 p.m on the agreed arrival date. The Customer does not have the right to earlier availability.
On the agreed date of departure, You shall kindly vacate your room(s) and make them available to the riad no later than 12:00 noon unless otherwise agreed in writing. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the riad may charge 50 percent of the full accommodation rate for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent). The Customer is at liberty to show the riad that it incurred no or much lesser claim to use damages. The riad shall act to remedy upon knowledge thereof or upon objection without undue delay by the Customer. The Customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage at a minimum.
The riad is liable to the Customer for property and cash brought in to the riad in accordance with the applicable laws and regulations or with the riad’s internal regulations. Cash, securities and valuables up to a maximum value determined by the applicable laws and regulations or by the riad’s internal regulation may be stored in the riad safe. The riad recommends that guests utilize this possibility. The Customer shall notify the riad immediately after gaining knowledge of the loss, destruction, or damage.
Insofar as a parking space is provided to the Customer in the riad garage or a riad parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The riad assumes no liability for loss of or damage to motor vehicles parked or maneuvered on the riad’s property, nor the contents thereof, excepting cases of intent or gross negligence.
Wake­up calls are carried out by the riad with the greatest possible diligence. Messages, mail and merchandise deliveries for guests are handled with care. The riad assumes no liability in this regards but will make its best effort to deliver, hold, and for a fee forward such items (on request).

IV Privacy Protection

The Personal Data protection policy can be consulted at https://riad-albatoul.com/privacy-policy/

V Agreement on evidence

Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form constitute the contractual obligation between the riad and the Customer.

VI Force majeure

We will accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service.

VII Settlement of disputes and applicable law

In the event of a dispute relating to these terms and conditions, You should first contact our Customer services or the riad of your stay to attempt to resolve the dispute amicably.
These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of the country where the riad is located.
The courts of the country where the riad is located have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.

VIII Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on our websites we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular riad.
The content of the websites is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.
Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third party sites.

We may modify these terms and conditions at any time.

17 August 2018